Returns & Exchanges

We want you to love your Aurelle jewelry as much as we do. If something isn't quite right, returning or exchanging your order is simple and hassle-free.

At a Glance

  • 30-day return window from the date of delivery
  • Free returns for all US orders
  • One free size exchange per order within the US (same item, different size)
  • 2-year warranty on all jewelry against manufacturing defects
  • Items must be unworn and in original packaging

Returns

Changed your mind or it's not quite what you expected? No problem. We accept returns on all items within 30 days of delivery, provided they are unworn, undamaged, and returned in their original Aurelle packaging.

Returns are free for all US orders. We'll provide a prepaid return shipping label at no cost to you.

Please note: We are unable to accept returns on personalized or engraved items, as these have been customized especially for you. If a personalized item arrives faulty, please contact us and we'll make it right.

How to Start a Return

  1. Contact us — Email us at support@aurelle.la with your order number and the item(s) you'd like to return.
  2. Receive your label — We'll send you a free prepaid return shipping label within one business day.
  3. Ship it back — Pack your item(s) securely in the original packaging and drop the package at your nearest carrier location.
  4. Get your refund — Once we receive and inspect your return, we'll process your refund within 14 business days back to your original payment method.

Exchanges

Need a different size? We offer one free size exchange per order for US customers. If your ring, bracelet, or other sized piece doesn't fit quite right, we'll swap it for a different size of the same item at no extra cost.

To request a size exchange, email us at support@aurelle.la with your order number and the size you need. We'll send you a prepaid return label and ship your new size as soon as we receive the original piece back.

Eligible for Exchange

One size exchange per order on the same item. Items must be unworn, undamaged, and in original packaging within 30 days of delivery.

Not Eligible

Exchanges for a different product, personalized or engraved items, items worn or damaged after delivery, or items returned without original packaging.

Refund Details

All refunds are credited back to the original payment method. Please allow up to 14 business days for processing after we receive your return, plus any additional time your bank or payment provider may require.

Original shipping costs are non-refundable. If you received free shipping on your order, no shipping cost will be deducted from your refund.

International Orders

We accept returns from international customers within 30 days of delivery. Return shipping costs for international orders are the responsibility of the customer. Please contact us for instructions before shipping.

Customs duties and taxes paid on international orders are non-refundable and are handled by your local customs authority.

2-Year Warranty

Every piece of Aurelle jewelry is crafted with care and built to last. We stand behind our work with a 2-year warranty covering manufacturing defects including breakage, tarnishing, and stone loss under normal wear.

If your jewelry develops a defect within one year of purchase, contact us and we'll repair or replace it at no cost to you. Please include photos of the issue along with your order number.

The warranty does not cover damage from misuse, accidents, improper storage, or normal wear and tear. Personalized items are covered for manufacturing defects only.

Have questions about a return, exchange, or warranty claim?
We're here to help — reach us at support@aurelle.la