Shipping Policy

We carefully package every piece of Aurelle jewelry by hand and ship it straight to your door. Here's everything you need to know about delivery.

Domestic Shipping (US)

International Shipping

We currently ship within the United States. International shipping is coming soon — sign up for our newsletter to be the first to know when we expand.

If you're located outside the US and are interested in placing an order, please reach out to us at support@aurelle.la and we'll do our best to accommodate you.

Tracking Your Order

Every order includes tracking. Once your package ships, you'll receive an email with your tracking number and a link to follow your delivery in real time.

If your tracking hasn't updated in several days, don't worry — there can sometimes be a delay between carrier scans. If it's been more than 14 days since your order, please contact us and we'll look into it right away.

Lost or Damaged Packages

If your order arrives damaged or doesn't arrive at all, please contact us within 30 days of the expected delivery date. We'll work with the carrier to resolve the issue and ensure you receive your jewelry.

Please make sure your shipping address is correct at checkout — we are not responsible for packages delivered to an incorrect address provided by the customer.